This policy explains how refunds work for Jumpie instructor subscriptions and student
class payments. Please read it before requesting a refund or raising a chargeback.
1. Jumpie instructor subscription plans
- Subscription fees grant access to Jumpie platform features for the selected billing period.
- Unless required by applicable law, subscription fees are generally non-refundable once a billing period has started.
- If you cancel auto-pay, future renewals stop and access continues until the end of the current paid period.
- If a duplicate charge or verified technical billing error occurs, contact support within 7 days at info@jumpie.in.
- Approved refunds, if any, are processed back to the original payment method through Razorpay where possible.
2. Student class fee payments
- Class fee refunds are subject to the instructor's class cancellation or refund rules, platform policies, and applicable law.
- Jumpie may assist with payment dispute coordination but does not guarantee refunds for services already delivered.
- Refund requests should include payment reference, class details, and reason for the request.
3. Failed or incomplete payments
If a payment fails or is interrupted, no successful charge should occur. If your bank or UPI app shows a pending debit, it is usually auto-reversed by your payment provider. Contact us if the issue persists beyond standard banking timelines.
4. Chargebacks
If you raise a chargeback without first contacting support, we may suspend account access while the dispute is reviewed. Please email info@jumpie.in so we can resolve the issue faster.
5. How to request help
Email us with:
- Your registered email or phone number
- Payment reference or Razorpay payment ID
- Plan or class details
- Reason for the refund request
We aim to review requests within 5–7 business days.